PEP NOVA

Welcome to PepNova Labs — Precision Peptides for Research

         Effective Date
          02/06/2026

         Refund & Return Policy

             At PepNova Labs, we are committed to delivering high-quality, research-grade products and reliable customer support. Due to the specialized nature of our products, this policy explains how cancellations, issues, and refunds are handled.

        Table of Contents

    1. Information We Collect

    2. How We Use Your Information

    3. Sharing Your Information

    4. Data Security

    5. Our Rights

    6. Cookies and Tracking

    7. Changes to This Policy

    1. Information We Collect

     – **Personal Information**: When you create an account, place an order, or contact us, we may collect your name, email address, shipping/billing address, phone number, payment details (processed securely via third-party providers), and order history.
     – **Automatically Collected Data**: IP address, browser type, device information, pages visited, time spent on site, and referral sources (via cookies, analytics tools like Google Analytics).
    – **Communication Data**: Emails, support tickets, or inquiries.

    We do not knowingly collect data from individuals under 21 or for non-research purposes.

    2. How We Use Your Information

     – To process orders, ship products, and provide customer support.
    – To improve our website, prevent fraud, and comply with legal obligations.
    – For internal analytics and marketing (e.g., occasional research-related updates, with opt-out options).
    We do **not** sell, rent, or trade your personal information to third parties for their marketing purposes.

    3. Sharing Your Information

     We may share data with:
    – Payment processors, shipping carriers (e.g., USPS, UPS, Fedex), and hosting providers.
    – Legal authorities if required by law, subpoena, or to protect our rights.
    – Service providers under strict confidentiality (e.g., email services, analytics).

    4. Data Security

     We use reasonable measures (e.g., SSL encryption for transactions) to protect your data. However, no system is 100% secure.

    5. Your Rights

     You may request access, correction, or deletion of your data by contacting us. For California residents (CCPA/CPRA), additional rights apply (e.g., opt-out of sales—though we do not sell data). EU users: We comply with GDPR where applicable.

    6. Cookies and Tracking

     We use essential cookies for site functionality and analytics cookies (with consent where required). You can manage preferences via your browser

    7. Changes to This Policy

     We may update this policy; changes will be posted here with the updated date.

    Important Notice
    All products sold by PepNova Labs are for research use only and are not intended for human or animal consumption.

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