Faqs

FREQUENTLY ASKED QUESTIONS

What are PepNova Labs products intended for?

All products sold by PepNova Labs are intended strictly for laboratory and in-vitro research use only. They are not for human or animal consumption and must be used in accordance with applicable laws and institutional guidelines.

Are your products FDA approved?

No. Our products are not evaluated or approved by the U.S. Food and Drug Administration (FDA). PepNova Labs operates as a chemical supplier, not a pharmaceutical manufacturer or compounding pharmacy.

How do you ensure product quality and purity?

Each batch is produced under strict quality standards and tested for high purity (>99%) using analytical methods such as HPLC and mass spectrometry. Certificates of Analysis (COAs) are provided for transparency and verification.

Do you provide Certificates of Analysis (COAs)?

Yes. Every product includes a Certificate of Analysis detailing purity, batch data, and testing results to support confident research use.

Can I return or cancel my order?

Due to the sensitive nature of research chemicals, returns are not accepted. Order cancellations may be requested before shipment. Once an order has shipped, it cannot be canceled.

How can I contact PepNova Labs for support?

For order inquiries, documentation requests, or general support, please contact us at support@pepnovalabs.com. Our team is committed to providing timely and reliable assistance.

Do you ship internationally?

Yes, we offer global shipping. Please note that international orders are placed at the customer’s own risk, and PepNova Labs is not responsible for customs delays, seizures, or import restrictions.