Effective Date
02/06/2026
At PepNova Labs, we are committed to delivering high-quality, research-grade products and reliable customer support. Due to the specialized nature of our products, this policy explains how cancellations, issues, and refunds are handled.
Information We Collect
How We Use Your Information
Sharing Your Information
Data Security
Our Rights
Cookies and Tracking
– **Personal Information**: When you create an account, place an order, or contact us, we may collect your name, email address, shipping/billing address, phone number, payment details (processed securely via third-party providers), and order history.
– **Automatically Collected Data**: IP address, browser type, device information, pages visited, time spent on site, and referral sources (via cookies, analytics tools like Google Analytics).
– **Communication Data**: Emails, support tickets, or inquiries.
We do not knowingly collect data from individuals under 21 or for non-research purposes.
– To process orders, ship products, and provide customer support.
– To improve our website, prevent fraud, and comply with legal obligations.
– For internal analytics and marketing (e.g., occasional research-related updates, with opt-out options).
We do **not** sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share data with:
– Payment processors, shipping carriers (e.g., USPS, UPS, Fedex), and hosting providers.
– Legal authorities if required by law, subpoena, or to protect our rights.
– Service providers under strict confidentiality (e.g., email services, analytics).
We use reasonable measures (e.g., SSL encryption for transactions) to protect your data. However, no system is 100% secure.
You may request access, correction, or deletion of your data by contacting us. For California residents (CCPA/CPRA), additional rights apply (e.g., opt-out of sales—though we do not sell data). EU users: We comply with GDPR where applicable.
We use essential cookies for site functionality and analytics cookies (with consent where required). You can manage preferences via your browser
We may update this policy; changes will be posted here with the updated date.
Important Notice
All products sold by PepNova Labs are for research use only and are not intended for human or animal consumption.